FAQs
Shipping
What are your delivery times? EDIT
Deliveries within the UK are shipped with EVRI, usually taking between 3-4 business days from leaving our facility.
International deliveries are shipped with DHL e-commerce and will usually take between 4-10 days, however it may take longer if there are unforeseen delays with customs. This is unfortunately out of our control, however we will ensure any orders leave our facility as fast as possible.
Where will my order ship from?
All orders are shipped from Nairobi, Kenya.
Do you ship worldwide?
We currently ship to the UK, US, Canada, Europe, East Africa, Australia and New Zealand.
Please contact us directly at info@bensbuckets.com if your preferred delivery location is not listed above.
How do you ship within Kenya?
Within Nairobi, your order will arrive by bodaboda.
For orders outside of Nairobi, we ship via Wells Fargo.
Do I have to pay import duties?
Import duties and taxes may be payable on packages to certain countries. These are paid by the customer.
What happens if my order doesn't arrive?
Although rare, sometimes a courier can get things wrong. In this case, we firstly advise waiting for a week or so before contacting us, as parcels usually do show up.
If a week has passed and you still don't have your order please get in contact with the Ben's Originals team and we'll sort it out for you.
Returns
How do I make a return?
We are sorry you didn't get the size you wanted or the product wasn't as you anticipated.
Please refer to our size guide closely before making any purchases. Especially for our Bucket hats and Boonies!
To return an item please use our super simple returns form. (Insert Link)
What is your returns policy? CHECK
With any issue, please contact us first.
If the item received does not match your order, or is faulty, we will issue an exchange or refund.
If your item does not fit, or you ordered multiple of the same product, we can accept a return but you may be required to cover the cost of return postage.
All items must be returned in the same condition that they were received.
Do you offer exchanges?
We do! However we may ask that the customer pays for the postage costs to make the swap happen.
Bucket Hats Against Period Poverty
Why do we still donate single use sanitary pads?
We currently donate single use sanitary pads because we have found that many of the girls that we are donating to don't have access to clean water to safely wash reusable sanitary pads.
Please read more about our initiative on our Bucket Hats Against Period Poverty Page.
Where do we donate to?
We are currently donating to Loldia Primary School, located in Kasarani, Naivasha, Kenya.
How do we raise money?
We raise money through the sale of our pink bucket hats and boonies.
90% of the profits from these products goes directly to the purchase of period products.
Read more about how we raise money on our Bucket Hats Against Period Poverty page
Supply chain
Where are Ben's Originals made?
All Ben's Originals products are all handmade in Nairobi, Kenya.
Who makes Ben's Originals products?
Ben's Originals products are handmade by our skilled team of tailors in various locations across Nairobi.